Resume for Mike Hartigan

[  mike [at] eyesickle [dot] com  ]  [   http://www.eyesickle.com  ]




Education



July 2004 - Diploma from McKenzie College in Digital Media Design with Honours



Skills learned :

  • Graphic creation with Adobe Illustrator
  • Graphic creation / image enhancing with Adobe Photoshop
  • Video editing with Adobe Premiere
  • Audio editing with Sound Forge
  • 3D graphic and animation with Strata
  • Interactive / animated web design and actionscript programming with Macromedia Flash
  • Web page design / layout with Macromedia Dreamweaver
  • Database creation / access using Microsoft Access 2000
  • Creating HTML and ASP based web pages


June 1998 - Ontario secondary school diploma from W.F. Herman High School in Windsor





Work History


Sept 2004 to Present  


Eye Sickle Media , Moncton, N.B. / Windsor, ON / London, ON



Web and Graphic Design



  • Designed, coded and maintained websites
  • Designed graphics and layout for print designs
  • Worked with clients who were often from other cities/provinces/countries



Nov 2006 to Feb 2008  

AOL Canada LLC, Moncton N.B.



Level 2 Tech Support Consultant

  • Handled inbound tech support calls, troubleshooting dial-up and DSL connections made on multiple operatings systems using both client based connections and operating system based connections
  • Handled inbound billing support calls, answering questions and concerns regarding account charges, issuing appropriate credit adjustments while maintaining that both the company's and the client's interests were met
  • Maintained that job was done in a timely fashion in accordance with guidelines
  • Advised clients of available service upgrades available in their area
  • Multiple 100% quality assurance observation achievements



Nov 2006  

Hudson Bay Company, Moncton N.B



Merchandise Organizer

  • Unloaded merchandise from truck
  • Sorted/labeled/organized merchandise


Oct 2004 to Dec 2004  


Clientlogic, Moncton, N.B.


Level 1 Tech Support


  • Answered incoming calls about connection problems on multiple operating systems
  • Assessed customers' problems in a timely fashion
  • Adjusted to each individual customer's needs
  • Recorded detailed logs of each call



Nov 2001 to Jan 2004  


Irving Mainway, Moncton, N.B.


Cashier/Gas Attendant



  • Assisted customers with purchases of products and services
  • Suggested customers of related purchase opportunities, specials at point of sale
  • Ensured customer satisfaction
  • Dealt with problems on the spot
  • Worked with little to no supervision
  • Maintained a clean and safe work environment



Sept 2001 to Nov 2001  


Subway – Salads and Sandwiches, Moncton, N.B.



Sandwich Preparer



  • Prepared vegetables, breads, meats
  • Cashier duties, included hourly cash drops
  • Maintained a clean and safe work environment
  • Ensured customer satisfaction, sometimes including difficult situations



June 1999 to Dec 2000  


Elias Markets Ltd., Windsor, Ontario



Customer Service / Produce Clerk



  • Greeted and assisted customers with their purchases
  • Maintained produce displays
  • Maintained a clean and safe work environment
  • Helped receiving department unload trucks




Awards


  • Bronze Medal in the Web Site Design Category, in the provincial division of the 2004 Skills Canada Competition in Saint John, N.B.
  • Voted class valedictorian for graduating class of July 2004 at McKenzie College in Moncton, N.B.